Development of Service Organizations
| Structure Type: | Course |
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| Code: | TLYS1303 |
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| Type: | Compulsory |
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| Level: | Master |
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| Credits: | 5.0 points |
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| Responsible Teacher: | Koskinen, Ossi |
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| Language of Instruction: | Finnish |
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Course Implementations, Planned Year of Study and Semester
| Curriculum | Semester | Credits | Start of Semester | End of Semester |
| T-LY-2011 |
2 autumn |
5.0 |
2012-08-24 |
2012-12-18 |
| T-LY-2013 |
2 autumn |
5.0 |
|
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Learning Outcomes
The objective is that the student gains understanding and skills of developement of service organizations.
Student's Workload
135 hours
Prerequisites / Recommended Optional Courses
First year courses
Contents
Organizational developement and quality assurance of service organizations.
Recommended or Required Reading
• Juuti, P. & Vuorela, A. 2002. Johtaminen ja työyhteisön hyvinvointi. PK-kustannus: Jyväskylä.
• Kotter J. Leading change 1997
• materials named by the teacher
Mode of Delivery / Planned Learning Activities and Teaching Methods
Classroom lectures, moodle teaching, group works and course assignment
Assessment Criteria
1 the student understands some basics about developement of service organizations
3 the student understands well issues concerning developement of service organizations and can apply learned issues to practice
5 the student understands excellent developement of service organizations issues and can apply these to practice in great extent.
Assessment Methods
* attendance to lectures (classroom+moodle) (15 credits)
* Course assignment (45 credits)
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