Development and quality management

Structure Type: Course
Code: SAPA0703
Type: Compulsory
Level: Bachelor
Credits: 3.0 points
Responsible Teacher: ge, Aira
Language of Instruction: Finnish

Course Implementations, Planned Year of Study and Semester

Curriculum  Semester  Credits  Start of Semester  End of Semester
SA-2016V   3 spring   3.0        
SA-2017   3 spring   3.0        

Learning Outcomes

The student
- knows the central concepts of quality and development of actions
- gets acquainting to ERP system in social services
- knows how to analyze the functionality of the ERP system and the meaning of quality for the results of the working community and continuity of actions

Prerequisites / Recommended Optional Courses

Edeltävät, opetussuunnitelman mukaiset opintojaksot ja käytänännön harjoittelujaksot tulee olla suoritettuna.

Contents

- the central oncepts of quality
- ERP system
- quality management in social services
- risk analysis
- evidence-based practice

Assessment Criteria

Grade 1-2: the student knows
- the basics of quality and development of actions
- the central concepts of quality and development of actions
- illustrate the structure of ERP system

Grade 3-4: the student knows
- how to analyze the functionality of the ERP system of the field and meaning of quality for the results of the working community and continuity of actions

Grade 5: the student knows
- how to evaluate the functionality of the ERP system of the field to develop better ways of action
- how to act responsibly and is willing to participate in development of ERP system in the field

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