VAMK, University of Applied Sciences
Curricula

R-TRB

R-TRB

The main objective of the degree program is to provide the skills required to work within the different operating sectors of the tourism industry (event, attraction, activity, accommodation, transportation, restaurant, travel trade and information). From a customer based perspective within planning, implementation and development of tourism services in roles of service provider, coordinator, manager, expert or private entrepreneur within a domestic or international business environment.

2011-2012                       General Competencies Subject Specific Competencies
Starting time 2011 autumn                       G1


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
G2


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
G3


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
G4


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
G5


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
G6


International competence


- possesses spoken and written communicative competence at least in one foreign language necessary for one’s work and for professional development
- understands cultural differences and is able to work together with people coming from different cultural backgrounds
- is able to use international sources of information of his/her own field
- understands the effects and opportunities of internationalisation in one’s own field
  TRB1


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
TRB2


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
TRB3


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
TRB4


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
TRB5


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
  Tourism, 210 cr                            
Annual Theme Code--> R-TRB-1

Beginner

Basic knowledge regarding tourism and its environment, sector and business activity related knowledge on a basic level.

R-TRB-2

Trainee

Planning, design and development of serviceprocesses within tourism and restaurantservice companies on product level.

R-TRB-3

Professional

Development and management of tourism and restaurantservice companies on a strategic level

R-TRB-4

Expert

Development of individual special knowledge area

   CR                               
Study year --> 1.  2.   3.  4.                                  
Semester --> A S A S A S A S   Tot.                              
Code Stream / Study Module 30 30 30 30 30 30 30     210                              
RTBX0000 BASIC AND PROFESSIONAL STUDIES                                                  
RTBP0100 Study Skills 10 7               25                              
RBP0101 Studies and Information Acquisition 2                     x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
                     
RBP0401 Using the Computer in Studies 2                     x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
                     
RBB0105 Office Tool Programs 3 2                     x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
                   
RTBP0101 Informative Communication and Interaction Skills (Finnish) 2 1                   x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RTBP0102 Informative Communication and Interaction Skills (Swedish) 2 1                   x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBB0101 English for Hospitality Studies I 2                     x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBB0102 Finnish for Hospitality Studies I   2                   x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBB0103 Swedish for Hospitality Studies I   2                   x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBB0104 Finnish for Foreigners I (Part A) 2 2                   x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBB0200 Basics of Tourism 6 14               20                              
RBA0301 Tourism and its Environment 3 3                       x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
    x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBA0302 Travel Agency Services and Booking Systems   3                       x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
  x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBA0401 Accommodation as a Business   3                   x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
      x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
          x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBA0402 Front Office Operations 3                     x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
         
RTBP0201 Basics of Marketing   5                   x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
            x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
    x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RTBP0300 Basics of Restaurant Services 14 9               23                              
RBA0101 Restaurant Service 5                     x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
    x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
      x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
         
RBA0102 Restaurant Beverages and Legislation   4                   x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
          x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
         
RBA0203 Food Production and Hygiene 6 3                   x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
          x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
         
RBB0201 Entrepreneurship I 3                             x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBB0302 Basics of Business Mathematics   2                   x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
    x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
      x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
    x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBB0400 Establishing a Company     19 3           38                              
RBB0401 Entrepreneurship II     2                         x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBP0203 Corporate and Labour Legislation     4                         x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
                 
RBP0204 Human Resource Management     3                         x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBA0602 Planning of Budgets and Finances       3                     x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBA0502 Marketing Communication     3                   x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
            x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
  x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBP0327 German for Hospitality Studies A1     4                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBP0328 German for Hospitality Studies B1       4               x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBP0329 French for Hospitality Studies A1     4                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBP0330 French for Hospitality Studies B1       4               x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBP0314 Finnish for Foreigners II     2 2               x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBP0402 Computer Networks and the Internet     3                   x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
          x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
         
RTBS0000 ADVANCED PROFESSIONAL STUDIES                                                  
RTBS1000 Specialisation Alternative of Tourism Management                                                  
RBS1300 Production of Tourism Experiences     11 15           29                              
RBS1101 World of Tourism       3                   x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
    x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS1102 Tourism Products     3                     x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
          x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
  x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS1301 Development of Tourism Products/Experiences       6                   x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
        x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
  x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS1106 Program Services       3                   x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
        x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
  x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS1303 English for Hospitality Studies II     2                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS1304 Finnish for Hospitality Studies II     1                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS1305 Swedish for Hospitality Studies II     1                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS1306 Finnish for Foreigners I (Part B)     2                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBA0403 Hotel Revenue Management     3                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
    x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
            x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBP0201 Public Economics     2                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
    x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
            x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBA0601 Profitability Calculations       3                     x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS1400 Management of a Tourism Company         9 10       20                              
RBS1201 Entrepreneurship in Tourism         3                     x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RTBS1401 Development of Tourism Destinations           4                 x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
          x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS1203 Tourism Sociology and Trends           3             x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
          x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
    x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBP0205 Management of Service Business         3             x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
      x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS1401 Corporate Responsibility         3               x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
    x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
x


International competence


- possesses spoken and written communicative competence at least in one foreign language necessary for one’s work and for professional development
- understands cultural differences and is able to work together with people coming from different cultural backgrounds
- is able to use international sources of information of his/her own field
- understands the effects and opportunities of internationalisation in one’s own field
          x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBA0603 Reporting and Analysis           4                 x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RTBS1500 Research and Development Skills         8 5       13                              
RTBS1501 Research Methodology and Reporting I         4             x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
  x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
          x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
       
RTBS1502 Research Methodology and Reporting II         2 2                 x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
        x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS1204 Training Project         2 3           x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
    x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
            x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RTBS2000 Specialisation Alternative of Restaurant Management                                                  
RBS2300 Production of Restaurant Experiences     11 15           29                              
RBS2106 Meal Experience       5               x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
            x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
    x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS2102 Preparing and Serving of Special Food       4               x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
            x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
    x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS2104 Banquet Management       3                                          
RBS2105 Product Development and Sensory Evaluation     3                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
    x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
        x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
  x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS1303 English for Hospitality Studies II     2                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS1304 Finnish for Hospitality Studies II     1                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS1305 Swedish for Hospitality Studies II     1                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS1306 Finnish for Foreigners I (Part B)     2                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
  x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
        x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBA0403 Hotel Revenue Management     3                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
    x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
            x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBP0201 Public Economics     2                 x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
    x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
            x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBA0601 Profitability Calculations       3                     x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS2400 Management of a Restaurant Company         9 10       19                              
RBS2401 Managing Employee Costs         3             x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
        x


International competence


- possesses spoken and written communicative competence at least in one foreign language necessary for one’s work and for professional development
- understands cultural differences and is able to work together with people coming from different cultural backgrounds
- is able to use international sources of information of his/her own field
- understands the effects and opportunities of internationalisation in one’s own field
  x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
      x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS2205 Food and Beverage Management           6                 x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
          x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBP0205 Management of Service Business         3             x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
      x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS1401 Corporate Responsibility         3               x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
    x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
x


International competence


- possesses spoken and written communicative competence at least in one foreign language necessary for one’s work and for professional development
- understands cultural differences and is able to work together with people coming from different cultural backgrounds
- is able to use international sources of information of his/her own field
- understands the effects and opportunities of internationalisation in one’s own field
          x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBA0603 Reporting and Analysis           4                 x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
        x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RTBS1500 Research and Development Skills         8 5       13                              
RTBS1501 Research Methodology and Reporting I         4             x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
x


Ethical competence


- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
  x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
          x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
       
RTBS1502 Research Methodology and Reporting II         2 2                 x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
        x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS2204 Training Project         2 3           x


Learning competence


- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
    x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
            x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
x


Service environments for tourism


Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.
   
RBS9000 Specialised Optional Module           15       15                              
RBS9100 Asian Tourism and Hospitality Management                                                  
RBS9101 Managing People in the International Tourism and Hospitality Industry           3                   x


Organizational and social competence


- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
x


International competence


- possesses spoken and written communicative competence at least in one foreign language necessary for one’s work and for professional development
- understands cultural differences and is able to work together with people coming from different cultural backgrounds
- is able to use international sources of information of his/her own field
- understands the effects and opportunities of internationalisation in one’s own field
  x


Service-mindedness


Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
  x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
       
RBS9102 Strategic Marketing Management           3               x


Communication and social competence


- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
    x


International competence


- possesses spoken and written communicative competence at least in one foreign language necessary for one’s work and for professional development
- understands cultural differences and is able to work together with people coming from different cultural backgrounds
- is able to use international sources of information of his/her own field
- understands the effects and opportunities of internationalisation in one’s own field
    x


Service systems


Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
  x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS9103 Revenue and Profit Management           3                 x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
  x


International competence


- possesses spoken and written communicative competence at least in one foreign language necessary for one’s work and for professional development
- understands cultural differences and is able to work together with people coming from different cultural backgrounds
- is able to use international sources of information of his/her own field
- understands the effects and opportunities of internationalisation in one’s own field
      x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBS9104 Trend of Hospitality Business in Asia           6                 x


Development competence


- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
  x


International competence


- possesses spoken and written communicative competence at least in one foreign language necessary for one’s work and for professional development
- understands cultural differences and is able to work together with people coming from different cultural backgrounds
- is able to use international sources of information of his/her own field
- understands the effects and opportunities of internationalisation in one’s own field
      x


Service management


Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
x


Business know-how


Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
     
RBV0000 OPTIONAL STUDIES         5   5     10                              
RBH0000 PRACTICAL TRAINING       12 8   10     30                              
RBO0000 THESIS             15     15                              

 

Curricula description
 
Degree program
R-TRB  Tourism
The main objective of the degree program is to provide the skills required to work within the different operating sectors of the tourism industry (event, attraction, activity, accommodation, transportation, restaurant, travel trade and information). From a customer based perspective within planning, implementation and development of tourism services in roles of service provider, coordinator, manager, expert or private entrepreneur within a domestic or international business environment.
 
Annual Themes
R-TRB-1  Beginner
Basic knowledge regarding tourism and its environment, sector and business activity related knowledge on a basic level.
R-TRB-2  Trainee
Planning, design and development of serviceprocesses within tourism and restaurantservice companies on product level.
R-TRB-3  Professional
Development and management of tourism and restaurantservice companies on a strategic level
R-TRB-4  Expert
Development of individual special knowledge area
 
Competencies
G1  Learning competence
- is able to self-evaluate one’s competences and define his/her development and learning needs
- recognises one’s learning style orientation and is able to conduct studies independently and develop one’s learning strategies
- is capable of collaborative learning and sharing knowledge in teams and working communities
- is able to operate in changing environments and to recognise and utilise available learning opportunities and scopes for action
- Is able to plan, organise and develop one’s own actions
G2  Ethical competence
- is able to apply the value systems and ethical principles of the subject field in one’s conduct and tasks
- takes responsibility of one’s own actions and works according to the jointly agreed principles and measures
- Is able to apply the principles of sustainable development in one’s actions
- is able to take other people into account in one’s actions
G3  Communication and social competence
- is capable of listening to others and communicating in writing, speech and visually using different communicative styles
- is able to function in the communicative and interactive situations typical of the field
- understands the principles of group and teamwork and is able to work together with others in multidiciplinary teams
- is able to utilise information and communications technology at one’s work
G4  Development competence
- is able to retrieve and analyse information of one’s subject field, to critically evaluate it and to perceive entities in a holistic way
- knows the basic principles and methods of research and development work and is able to conduct small-scale research and development projects applying the existing knowledge of the field
- knows the principles of project work and is able to work in projects
- adopts an initiative and proactive approach to work and is capable of problem solving and decision making at one’s work
- understands the principles of profitable and customer-focused operations and possesses entrepreneurial skills
G5  Organizational and social competence
- knows the socio-economic interdependence of the organisations in one’s subject field
- knows the possibilities of societal influencing for the development of one’s field
- knows the basic principles of organisational management and leadership and has abilities for supervision tasks
- knows the methods of working life and is able to operate in work communities
- is able to plan and organise activities
G6  International competence
- possesses spoken and written communicative competence at least in one foreign language necessary for one’s work and for professional development
- understands cultural differences and is able to work together with people coming from different cultural backgrounds
- is able to use international sources of information of his/her own field
- understands the effects and opportunities of internationalisation in one’s own field
TRB1  Service-mindedness
Understands that hospitality is one of the central values and success factors of the sector.

Can provide healthy, safe and profitable services which promote customers' wellbeing.

Can take aesthetic and ethical perspectives into account when providing services (premises, service products, communications).

Is familiar with the principles of consumer behaviour and can make use of them in developing services.
TRB2  Service systems
Can plan, produce and develop services to suit the needs of the operating environment.

Can define, manage and evaluate service processes (product planning, profitability, and organisation, management and development of work)

Can develop services using product development and commodification methods

Is aware of the safety requirements for the sector and can apply them to his/her own work.
TRB3  Service management
Knows and understands company strategies and can make use of them in managing service operations.

Can plan, implement and evaluate his/her own and the department's daily supervisory management activities.

Can organise a work community and make use of the skills of individuals, teams and communities.
TRB4  Business know-how
Can analyse customer relationships from the point of view of service development.

Understands the main concepts of business and has internalised the principles of a commercial approach.

Can predict the effect of alternative operating methods on financial results and competitiveness.

Can apply the principles of entrepreneurship, both as an entrepreneur and as an employee.

Can operate in, make use of and develop various kinds of networks.
TRB5  Service environments for tourism
Can develop service environments and networks related to leisure and business travel.

Understands the significance of internationalisation, globalisation and different cultures for services and their development.

Can work in various international operating environments.

Can benefit from applying the characteristics of national cultures in developing tourism.

Can develop regional strengths and improve regional influence in tourism.

Curricula updated: 2013-09-06 15:46:46   Version: 2019-08-03 06:16:20