IT-problems? Helpdesk Service Point in Palosaari and Raastuvankatu

Posted on 2016-09-05 11:26:55 EEST.

From Sep 1st 2016 to Sep 16th 2016 in urgent matters you can visit also the Helpdesk physical service point, at Palosaari Wolffintie in building A room WA1126 and at Raastuvankatu in room RB025:

  • Mon–Thu 9:00–11:00 and 12:00–14:00
  • Fri 12:00–15:00

The Helpdesk phone number is +358 207 663 328.

Contacts and notice of defects

First of we recommend making a service request by email to helpdesk@vamk.fi, from where the message will be sent to the whole data system personnel and therefore to the person best suited for the task. In an emergency one may also contact the Helpdesk by phone +358 207 663 328.

Please, note the following to speed up answering your service request:

  • Describe the issue briefly in the subject of the message.
  • Attending and processing a service request is easier and therefore usually faster, if the message contains one issue and/or subject.
  • If available, include possible area/room, device id/location and username (especially for students) in the message.
  • If you wish to be contacted not only by email, provide the additional contact information in the message as well.

All service requests sent to the Helpdesk will be registered in a database and added to the work queue, from where they will be dealt with as soon as possible. Information on the progress of the work will be sent to the person who has made the notice.

Learn more about our IT-Basics:
http://www.puv.fi/en/study/it-basics/

 

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