10. Helpdesk

ICT-services

The information system services team within the Unit for Administration at VAMK is responsible for the development and maintenance of the information system. These services are available at all departments and facilities of the school.

Contacts and notice of defects

First of we recommend making a service request by email to helpdesk@vamk.fi, from where the message will be sent to the whole data system personnel and therefore to the person best suited for the task. In an emergency one may also contact support directly by phone.

Please, note the following to speed up answering your service request:

  • Describe the issue briefly in the subject of the message.
  • Attending and processing a service request is easier and therefore usually faster, if the message contains one issue and/or subject.
  • If available, include possible area/room, device id/location and username (especially for students) in the message.
  • If you wish to be contacted not only by email, provide the additional contact information in the message as well.

All service requests sent to the Helpdesk will be registered in a database and added to the work queue, from where they will be dealt with as soon as possible. Information on the progress of the work will be sent to the person who has made the notice.

Service point

At start of semesters for two weeks in urgent matters you can visit also the Helpdesk physical service point, at  Wolffintie in building A room WA1126.

Helpdesk phone is 040-866 7543

Feedback and improvement suggestions

It is the responsibility of the data systems team to uphold and improve the data system, we are therefore glad to receive feedback and improvement suggestions. Even such feedback and suggestions may be sent via the Helpdesk. The instruction of users and the use of software aren’t included in our job description but we strive to help as much as we can.