The information system services team within the Unit for Administration at VAMK is responsible for the development and maintenance of the information system. These services are available at all departments and facilities of the school.
Contacts and Notice of Defects
The physical location of the Helpdesk on Palosaari is in room WB003 (8:00-12:00) and on Raastuvankatu in room RB025 (12:00-16:00). The Helpdesk phone number is +358 207 663 328.
The most convenient way to contact the data system personnel is via the Helpdesk-system through the use of the Internet-browser. All service requests sent to the Helpdesk will be registered in a database and added to the work queue, from where they will be dealt with as soon as possible. Information on the progress of the work will be sent to the person who has made the notice. The Helpdesk also keeps record of previous notices and solutions and there is therefore a possibility to search the database for similar problems.
First of we recommend making a service request to the Helpdesk, from where the message will be sent to the whole data system personnel and therefore to the person best suited for the task. In an emergency one may also contact the Helpdesk by phone +358 207 663 328.
The Helpdesk can be found at http://helpdesk.vamk.fi (only from intranet).
Feedback and Improvement Suggestions
It is the responsibility of the data systems team to uphold and improve the data system, we are therefore glad to receive feedback and improvement suggestions. Even such feedback and suggestions may be sent via the Helpdesk. The instruction of users and the use of software aren’t included in our job description but we strive to help as much as we can.